Help Center

My Order Has Not Arrived

- Track Your Order

- If you did not find your package via the link above, please try to track your package on the official site of the carrier, e.g.

http://www.royalmail.com/

http://www.dhl.com/en.html

https://www.ups.com/us/en/global.page

- Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking progress bar in Track Your Order.

- Please contact our customer service for further help.

How Do I Return A Damaged or Defective Item?

Please take photos for the damages and contact our customer service center (autojoycs@gmail.com), we will offer you corresponding return address depending on your location.

Order is Missing Items or Part

If items or parts are missing and not being shipped in multiple shipments, you may request a replacement or refund through autojoycs@gmail.com.

Receive Incorrect Item

If the item you received is not the item shown on your order in Your Account, you can return it for a refund or replacement. Please take photos for the package which can show the details of the shipping label and SKU clearly and mail to autojoycs@gmail.com.

No Longer Want the Item Ordered

-Item not shipped. Please contact customer support to cancel your order before it is shipped out. Your order will be sent our within 24 working hours normally. (Weekend and holidays are not included.) -Item shipped. Please make sure your item is still within the Return Policy and contact autojoycs@gmail.com.

-Item on the way. Please sign for the package and keep the package unpacked and in original status, then mail us at autojoycs@gmail.com.

Change Order Information

The order can only be changed before delivery (24 hours handling time normally), in this case you could contact our customer service center to change it. Once your order status has changed to “Fulfilled”, your order might be already sent out, then please don’t refuse the delivery, just receive it and contact us at autojoycs@gmail.com. If you intend to return to package and do not need it any more, you’d better don’t unpack it and contact us directly.

Where We Ship and Delivery Times?

We ship products to United State, United Kingdom, Europe etc. If you address belongs to remote area, then you might need to pay surcharge for your package (depends on the carrier). The item will be sent depends on the item location, we have warehouses in different countries, the system will choose the nearest one for you. Domestic delivery lasts about 2-5 working days, and international delivery lasts 5-15 working days in general.

    About The Coupon Code
    1. Please note every coupon code has a validity time, the coupon code will lose its utility if the coupon code is over the validity time when you purchase.
    2. Please note there's no refund of the discount value if you didn't use the coupon code when placing the order. So please carefully check the coupon code on our website homepage and product description page before purchasing.
    Accepted Payment Methods
    • PayPal
    • Credit cards, including Visa, MasterCard, American Express, Discover etc.

    PayPal Authorizations:

    All PayPal orders are charged immediately, including preorders.

    For further information, visit www.paypal.com Opens in new window or call 1-888-221-1161

    Prepaid Charge and Gift Cards with Visa, MasterCard, or American Express

    Credit Card Authorization Holds:

    How to make a payment without a Paypal account?
    PayPal is a easier payment method, it is safer and faster, If you have not resistered a PayPal account, you could also pay by Credit Card or Debit, please follow the steps to complete your order.

    1. You could add loved goods into cart, then enter check out 

    payment method

    2. Then you could click "proceed to check out"

    payment method

    3.  After the second step, it will jump to this page. If you have a coupon code, please fill in the box then click ‘’PayPal botton”.

    payment method

    4. If you do not have a PayPal account, you should click pay with Debit or Credit Card.

    payment method

    5. In this page, you could choose your region and fulfill your card Information,(It can support Visa, Master, Discover, and American Express). Then you need to fuifill your billing address and set it as shipping address. It is better to leave your email address in case we will contact you in time

    payment method

    6.The bottom of the page, please do not tick to create a PayPal account.after finished all information, you could click pay now to complete order

    payment method